All Domestic orders over $75 receive FREE shipping via USPS Priority Mail
With very few exceptions (i.e. promotions, weekends, holidays) all orders are packed and shipped within 1-3 business days from when they are ordered. During the checkout process, we list your shipping options and costs, which is dependent on your location and the weight. Once your order leaves our headquarters, USPS is responsible for ensuring timely delivery to you, and unfortunately the package is no longer in our realm of control. Please email us if you believe your package was lost or is late. USPS is responsible for any delivery issues, however, we will do our best to assist you with tracking the package with USPS when necessary.
We are not responsible for lost, stolen or delayed orders.
International shipping is available, and rates are calculated based on weight. Most International packages will arrive 1-3 weeks from shipping date depending on location. Kate’s Magik is not responsible for lost packages once they have left the USA. Nor is Kate’s Magik responsible for any custom charges for international shipments and will not pay any additional duties charged by the destination country.
We believe in the mission and integrity of Kate’s Magik and strive to exemplify that through our products and customer satisfaction. Due to the nature of our products and for product safety reasons,Kate’s Magik does not accept returns. We will only replace items that have been damaged. Should a mistake be made with your order, such as shipping an incorrect product, we will remedy the situation immediately. We offer 1 ml samples of all of our Bastet Perfumes for $9 and we can send you complimentary samples of most other Kate’s Magik products that you’re wanting to try out before purchasing a full size. Shipping charges will apply.
Due to the nature of botanical ingredients used in our essential oil blends and natural perfumes, occasionally a blend will not align with someone’s chemical makeup. Because we only work with 100% pure, therapeutic grade essential oils, the aromatic profile can vary slightly between batches due to the nature of plants, however, quality control is completed by Kate herself for every product before it’s bottled. If you are unsatisfied or unhappy with a product, we will do our best to work it out and an exchange can be discussed. Please don’t hesitate to contact us and ask for recommendations! No credits or refunds will be made for shipping.
Please read the ingredients carefully. The featured essential oil notes are listed, however, our complete essential oil ingredients are proprietary information. If you have an allergy, please email us with any allergy concerns.
Please contact us at info@katesmagik withany issues regarding your order.